Privacy Policy

Who We Are

We are MyColourTales, an art painting personal website based in Hyderabad, India. Through our website, https://mycolourtales.com, we offer custom art services and related products. This Privacy Policy outlines how we collect, use, and protect your personal data.

What Personal Data We Collect

We may collect the following types of personal data from you when you interact with our website, place orders, or make inquiries:

  • Full name
  • Email address
  • Mobile number
  • Delivery or residential address
  • User-submitted messages or queries
  • Any media files you choose to upload
  • IP address and browser information

This information is collected through contact forms, order forms, newsletter sign-ups, and when you leave comments or upload content.

How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your inquiries or service requests
  • To provide and deliver our painting services
  • To send order confirmations and shipping updates
  • To offer promotional information or service updates (with your consent)
  • To improve website experience and customer service
  • For legal and security compliance

We will never sell your personal data to third parties.

Comments and Media

If you leave a comment or upload images, we collect the data shown in the form, your IP address, and browser user agent string.
Avoid uploading images with embedded location data (EXIF GPS), as other visitors can download and extract that information.

Cookies

We use cookies to enhance your browsing experience:

  • Save your name, email, and preferences when you leave a comment
  • Manage session information and screen display settings
  • Analyze traffic and user interaction through anonymized data

You can control cookie settings via your browser.

Embedded Content from Other Websites

Some posts on our website may contain embedded content (e.g., YouTube videos, Instagram posts). These external platforms may collect data about your interaction just as if you visited their website directly.

Data Sharing

We do not share your personal data with third parties except:

  • To trusted delivery/logistics providers for fulfilling orders
  • To email or SMS service providers for communication
  • When legally required by government or judicial authorities

Data Retention

  • Customer inquiries and messages: retained for 12 months
  • Order-related information: retained for up to 5 years (as per applicable Indian tax laws)
  • Comments and metadata: stored indefinitely for spam prevention and user interaction
  • Registered user data: retained until the user requests deletion

Your Rights

You have the right to:

  • Access or request a copy of your data
  • Correct or update your data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for promotional communications

To exercise your rights, email us at artist@mycolourtales.com

Data Security

We use reasonable security practices including SSL encryption, access control, and malware scanning to protect your personal data. However, no system is 100% secure. You share data at your own risk.

Legal Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes will be resolved under the jurisdiction of the courts in Hyderabad, Telangana.

Contact Us

For questions or privacy-related concerns, contact us at:

MyColourTales
Hyderabad, Telangana, India
Email: artist@mycolourtales.com